Payments for Dwellvoice are processed by Paddle.com Market Ltd. ("Paddle"), our authorized reseller and merchant of record. Paddle handles billing, payment collection, and refunds on our behalf.
If you are not satisfied with the Service within the first 14 days of your initial subscription, contact us for a full refund. After the first 14 days, monthly subscription fees are non-refundable for the current billing period, but you may cancel at any time to prevent future charges.
Annual subscriptions may be refunded on a pro-rated basis for unused full months remaining in the term, provided the request is made within 30 days of the annual charge. Requests made after 30 days are handled on a case-by-case basis.
To request a refund, contact us at support@dwellvoice.com with your account details and the reason for your request. Refund requests may also be submitted directly through Paddle using the payment confirmation email you received at checkout.
Approved refunds are processed by Paddle and typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.
We reserve the right to decline refund requests that we reasonably believe are fraudulent, abusive, or made in violation of our Terms of Service.
Questions about this Refund Policy can be sent to support@dwellvoice.com.