This Privacy Policy explains how MAKSYM VOITSEKHIVSKYI, operating as Dwellvoice ("we", "us"), collects, uses, and protects information in connection with the Service.
We collect: (a) account information you provide, such as name, email address, and business details; (b) information from connected Google Business Profile accounts, including location details, star ratings, review text, and reviewer display names as made public by Google; (c) billing information, which is collected and processed directly by our payment provider, Paddle.com Market Ltd., and not stored on our servers; (d) usage data such as log files and interactions with the Service.
We use the information above to operate and improve the Service, generate and publish review replies on your behalf, produce portfolio reports, communicate with you about your account, and comply with legal obligations.
Review text may be processed by third-party AI language model providers in order to generate suggested or automated replies. We do not use your data to train third-party foundation models beyond what is required to generate a response to your request.
We share information with: Google, as required to read and publish content to your connected Business Profile; Paddle.com Market Ltd., as our merchant of record for billing and tax compliance; and infrastructure and AI service providers who process data on our behalf under appropriate confidentiality obligations. We do not sell personal information.
We retain account and review data for as long as your account is active, and for a reasonable period afterward for legal, accounting, or dispute-resolution purposes.
Depending on your location, you may have the right to access, correct, or delete personal information we hold about you. To exercise these rights, contact us at the address below.
We use industry-standard technical and organizational measures to protect information, including encryption in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Information may be processed in countries other than your own. Where required, we rely on appropriate safeguards for such transfers.
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date above.
Questions about this Privacy Policy can be sent to support@dwellvoice.com.